FAQs

Membership

What is the minimum age requirement to join iN2 Fitness Gyms?

iN2 Fitness welcomes members aged 12 and older, subject to the terms and conditions of iN2 Fitness.

What are the membership fees for iN2 Fitness?

Membership fees depend on the duration and type of membership. For detailed pricing information, please reach out to your nearest branch, visit the website JOIN NOW , or use the iN2 Fitness app.

When does the membership become active after subscribing to iN2 Fitness?

For subscriptions made at our branches, membership will activate either immediately or within 7 days, depending on the member’s choice. For subscriptions made through our website or app, membership activation is immediate.

How can I upgrade the membership to a different membership package?

You can upgrade your membership by visiting one of our branches, though this is subject to the terms and conditions of iN2 Fitness. 

How can I find out about the latest iN2 Fitness offers?

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How can I subscribe to iN2 Fitness?

You can subscribe to iN2 Fitness via the iN2 Fitness app, by visiting our website, or by going to one of our branches. For more information, please visit JOIN NOW.

Is there a daily subscription option at iN2 Fitness?

Yes, we offer daily subscriptions at all our branches for those who prefer not to interrupt their exercise routine.

Can I purchase an iN2 Fitness membership and pay through installment plans?

Yes, you can exercise now and pay later using installment programs through Tabby JOIN NOW -Tabby link.

Can a membership subscription be transferred to someone else?

Transferring a membership subscription at iN2 Fitness is subject to specific terms and conditions.

Can I get a refund for my iN2 Fitness subscription within the first 24 hours?

Yes, you can request a refund for your iN2 Fitness subscription within the first 24 hours of the activation date, in accordance with the NAFES – Ministry of Sport guidelines.

Can I cancel my membership at iN2 Fitness?

Yes, you can cancel an active membership. However, please note that cancellation does not entitle you to a refund of any remaining balance.

Can I freeze my iN2 Fitness membership?

you can freeze your membership. The quantity and length of freezing periods vary depending on your membership package and are subject to our terms and conditions.

Are group exercise sessions an additional cost?

The majority of group classes are included with your membership. However, Special GX classes may incur additional fees.

Can I bring a carer or helper to the gym due to a medical condition?

Yes, you may bring a carer or helper if you have a disability or special medical condition. This is permitted under specific circumstances.

Can I try the gym facilities before committing to membership?

To try our gym facilities, you will need a membership. However, we offer a 1-day membership package at a competitive price, which can be purchased through our app, website, or at any of our branches.

Is it possible to tour the gym before joining?

Yes, certainly! A knowledgeable staff member will provide you with a tour of the branch and its facilities. 

Can I pay in cash, or is a bank card required?

You can pay either in cash or using an ATM card, Visa, or MasterCard.

Can I share my entry access QR Code with a friend?

No, sharing your entry access QR code is not permitted. Membership access is exclusively for the subscriber’s use. Sharing the QR code will result in immediate termination of your membership in accordance with iN2 Fitness’s terms and conditions.

How can I cancel a freeze on my membership?

You can cancel a membership freeze through the iN2 Fitness app.

I have subscribed through an iN2 Fitness branch. How do I log in to the iN2 Fitness app?

To log in to the iN2 Fitness app:

  1. Download the app.
  2. Register using the membership ID sent to you via email and your registered phone number.
  3. Set up your password; your username will be your registered email address.

Once you’ve completed these steps, you’ll be able to use the iN2 Fitness app.

How do I update my information after changing my mobile number?

You can update your information by visiting the branch directly.

I'm pregnant. Can I exercise at an iN2 Fitness branch?

It depends on your individual situation and the advice of a qualified medical professional. We recommend consulting with our female trainers to develop a safe and appropriate exercise plan tailored to your needs.

How do I download the iN2 Fitness app?

You can download the iN2 Fitness app by visiting (App Download). Alternatively, you can find the app on the App Store (for iOS devices) or Google Play Store (for Android devices) by searching for “iN2 Fitness” and following the installation instructions.

How can I obtain the bill for my online payment?

To obtain the bill for your online payment, check your email for a confirmation receipt. If you did not receive it, you can also view the bill directly from the iN2 Fitness app.

What is the best way to get additional information about iN2 Fitness branches?

iN2 Fitness values communication with our members and offers multiple channels for inquiries and suggestions. You can reach us via our social media platforms, call us at our unified number 920003714, or visit us in person to speak with our staff during opening hours.

What are the terms and conditions at iN2 Fitness branches?

Branches

What are the operating hours for iN2 Fitness branches?

Working hours vary between different branches. You can find specific hours for each location at locations

Where can I find the nearest iN2 Fitness branch?

You can find the nearest branch through the iN2 Fitness app or website locations.

Can I bring a guest to iN2 Fitness branches?

Members can bring guests during select campaigns and events. Alternatively, guests can purchase a 1-day membership through the app, website, or at any branch.

Can my children stay at the branch while I work out?

There is no designated area for members’ children to wait.

Who should I contact if I have a problem with the machines?

If you encounter an issue with the machines, iN2 Fitness team is available to offer advice and assistance.

Should I bring my own towel?

Yes, you can bring your own towel to all branches.

How do I use the lockers?

iN2 Fitness lockers are fitted with digital locks and are cleared daily at the end of official hours. Please note that the branch is not responsible for any loss or damage to personal belongings due to theft or misplacement.

What should I do if I lose something in the changing rooms?

Please notify iN2 Fitness staff as soon as possible, so we can check if someone has found it. Remember, you are responsible for your belongings at all times.

What should I do if I hear a fire alarm?

Don’t worry; our trained team will guide you to a safe location. We also conduct regular safety drills, and the team will keep you informed about them.

Are the staff at iN2 Fitness branches trained to handle emergencies and provide first aid?

Yes, our staff are trained to provide initial aid and handle emergency situations. They receive regular training in security and safety procedures.

What are the peak hours at iN2 Fitness?

Peak hours at iN2 Fitness generally vary by branch and location but typically occur from 5:00 PM to 7:00 PM, Sunday to Thursday.

What should I do if I feel unwell?

Seek out the nearest staff or trainer right away and inform them of your condition.

How can I access the branch?

Download the iN2 Fitness app and use the QR code provided in the app to enter the branch.

Is there car parking available at the branch?

Yes, parking is available at the branch.

Are there changing rooms and showers in the branch?

Yes, our branch is equipped with suitable changing rooms and showers.

Is there a time limit for using the machines and equipment?

To ensure all iN2 Fitness members have fair access, please avoid using the equipment for extended periods. We request that you do not monopolize machines or weights, allowing others to use them and minimizing waiting times.

Can I take pictures inside the gym?

Yes, you can take pictures inside the gym, but please ensure you do not photograph other members without their permission.

Should I attend all personal training classes during the membership period?

If your membership is due to expire and you have remaining personal training sessions, you will need to renew your membership before membership expiry to complete the remaining sessions. Personal Training sessions expire as per the agreed date between trainers and members. 

Should I use the freezing service during the subscription period?

Yes, the freezing service is available and will end at the conclusion of your membership period.

What should I do if the branch is temporarily closed?

If another branch in the same area is available and your membership permits entry, you can use that location. If there is only one branch in the area, our team will contact you to offer alternative solutions.

Can I receive a sports certificate after three months or more at iN2 Fitness?

iN2 Fitness does not provide sports certificates or letters for any parties.

Which branches operate 24 hours?

Our 24-hour branches include King’s Road, Al Fayha, and Al Marwa in Jeddah; Rusaifah in Makkah; and Shuhada, Al Swaidi, and Al Yasmin in Riyadh.

What is the standard temperature in iN2 Fitness branches?

The standard temperature is 23 degrees on the branch floor and 22 degrees inside the studios.

What is the dress code for training at iN2 Fitness branches?

For the best results and to enjoy your workout, you should wear sports clothing and athletic shoes.

Personal Training and Group Exercises

Can I train with someone from my local community?

Personal Training is only permitted with our qualified iN2 Fitness trainers. Personal Training with individuals from your local community or with non-iN2 Fitness staff is not permitted.

Are personal training programs available?

Yes, we offer personal training services designed to deliver exceptional results in a short period.

I have a health condition. What should I do?

You should inform iN2 Fitness trainers about any health issues and your medical status.

What is the cost of personal training packages?

Personal Training prices are fixed as per company standards, with costs varying based on the number of sessions. The specific number of sessions and their prices will be detailed upon subscription. You can check the package prices on the iN2 Fitness app and website Personal Training.

Can I subscribe to personal training sessions through the iN2 Fitness app?

Yes, you can.

Do I need to complete personal training sessions within the scheduled time?

Yes, adhering to the scheduled personal training sessions is important for achieving the best results. If a session is booked but not attended, it will still be counted as completed.

I have never attended a group class before. What should I expect from my first session with the trainer?

Our classes are designed to be challenging yet inclusive for all fitness levels. We strive to make working out enjoyable and engaging for everyone.

Where can I find the schedule for group classes?

The schedule is updated monthly in the iN2 Fitness app and is also displayed on screens at the branches.

Are iN2 Fitness trainers available in the morning or only in the evening before the branch closes?

iN2 Fitness trainers are available from the opening of the branch until closing time. They are there to support you and provide assistance throughout the day.

Can I get a free personal training session before purchasing PT services?

Yes, you can. Our trainers will reach out to you after your membership activation to schedule a free session (WOW Session).

Inbody

What can I use the InBody for?

The InBody is versatile in use and can be used for:

  • Treating and Preventing Obesity
  • Weight Loss and Weight Management
  • Monitoring muscle development in the elderly
  • Athletic performance management

How often can you take the InBody Test?

The frequency of the InBody test depends on the program and professional trainer’s guidance. It is generally recommended to test every 4 weeks for effective progress tracking.

How Long does the InBody Test take?

The InBody Test lasts between 60 seconds and 120 seconds.

Can I use the InBody devices without an iN2 Fitness membership?

InBody devices are exclusively available to current members and are subject to specific conditions. Additional charges apply based on the number of InBody tests required.

Why do I need to remove my shoes and socks for the test?

Because the bottom of your feet must be in direct contact with the electrodes, clothing items such as shoes, socks, stockings or leggings must be removed for accurate results.

Are there any height, weight, or age restrictions for the InBody Test?

The InBody Test accommodates the following ranges:

  • Weight: 10 kg – 250 kg
  • Height: 95 cm – 220 cm
  • Age: 12 years to 99 years

Who should avoid the InBody Test?

The InBody Test is not recommended for individuals with artificial electrical implants, such as defibrillators or pacemakers, as the electrical currents may interfere with these devices. It is also advised that women who are menstruating cycle or pregnant avoid the test due to potential inaccuracies from changes in hydration and body water levels.

What is the price for an InBody test?

The price for an InBody test varies depending on the selected package. New members can benefit from special offers on the three-test package.