Terms & Conditions

Payment Terms:

– Joining Fee: A joining fee is applicable to all new memberships. The Service Provider retains discretion to include or waive this fee during promotions, renewals, re-joining processes, or discounts.
– Membership Package Upgrade: members may upgrade their membership by paying an additional fee within 14 days of the initial payment. Requests for upgrades after this period will not be accepted.
– To upgrade your membership access from one branch to all branches, a fee of 300 SR is required to be paid at any iN2 Fitness branch.
– Installment Payments: If installment options are available, payments may be processed through a third party. Members are required to make all installment payments to the third party. Any discrepancies must be addressed directly by the service requester with the third party. The service provider may not be held accountable for any discrepancies or liability resulting from services rendered through a third party.
– Membership Renewal: Expired memberships renewed 30 days after expiration require a payment of 49 SAR unless eligible for an upgrade, in which case the joining fee can be waived.
– All service fees are to be paid through available electronic payment channels services or any activated payment services at the time of subscription, either through branches, online, mobile application, or authorized third parties.

Gym Access Rules:

– Access Control: Access into branches is closely monitored through the access control system. Proof of identification may be requested as needed.
– Unauthorized Access Investigation: Suspected unauthorized gym access or use may result in an investigation during which the membership may be suspended until all investigations are completed.
– Access Methods: Gym access is granted solely through the provided access control system enabled and active only through the dedicated iN2 Fitness mobile app.
– Sharing Membership Access: Sharing access methods is prohibited and may lead to membership termination.
– Unauthorized Entry and Assisting Non-Members: iN2 Fitness strictly prohibits attempting to enter the gym from unauthorized locations or assisting non-members in gaining access. Violations grant the service provider authority to terminate membership without compensation or refunds.

Membership Specifications:

– Individuals under the age of 18: Must complete and submit a Guardian Consent Form.
-Members aged 12-15: Must always be accompanied by a parent or guardian member while using the facilities.
-Minimum age for membership: 12 years old.
– Access Privileges: Membership type dictates access privileges, encompassing various benefits such as hours of operation, access to multiple gyms / branches, membership freezing options, service discounts, participation in activities, special offers, and benefits extended by external partners.
– Activation and Expiry: Memberships are activated immediately upon payment, either online or at the branch. Expiry dates are influenced by freeze days, with the Service Provider having the right to extend any additional freeze period as per operations management approval.

Refund Policy and Procedure:

-A new member has the right to cancel their membership and receive a full refund of the fees within 24 hours of activating their membership in case they did not receive a free trial day.
-Existing returning members are not eligible for refunds upon membership renewal.
-Prepaid memberships become non-refundable if a cancellation request is made after the initial 24-hour period, except under special circumstances such as permanent relocation to an area without iN2 Fitness services, with appropriate proof.
-Please note that the refund process may take between 14 to 30 calendar days to complete

Membership Freeze Policy:

– Members are permitted to initiate and activate the freeze on their membership account according to the allocated freeze days, either through the branch or via the mobile application.

– Members with a 1-month membership have a total of 8 freeze days available, which can be used only once free of charge.
– Members with a 3-month membership have a total of 23 freeze days available, which are divided into 2 freeze periods. The first period comprises a minimum of 11 days and is provided free of charge. The second period consists of 12 days, and a fee of 49 SAR is applied upon activation. Alternatively, members can opt for a single 23-day freeze period at no cost.
– For those with a 6-month membership, they are entitled to 45 freeze days, divided into 3 freeze periods. The initial period lasts for a minimum of 15 days and is provided free of charge. The second and third periods also span 15 days each, with a fee of 49 SAR applied upon activation. Alternatively, members can choose a single 45-day freeze period without charge.
– Members holding a 12-month membership can access 90 freeze days, spread across 6 freeze periods. The first period, lasting at least 15 days, is provided free of charge. Subsequent freeze periods of 15 days each incur a fee of 49 SAR upon activation. Alternatively, members can select a single 90-day freeze period at no additional cost.
– In circumstances where a member requests a freeze period due to a medical condition, provided they submit an approved official medical report outlining the details of the condition and the duration of their inability to exercise, the member may be granted the freeze days, which will be deducted as part of the initial freeze period if not already consumed upon approval from Operations management.

Gym Facility Usage:

– iN2 Fitness provides shower facilities and lockers for daily use. Members are responsible for their personal possessions. iN2 Fitness may not be held liable for any loss or theft of personal belongings.
– Throwing weights on the floor in the weightlifting area or relocating any equipment or accessories outside of the designated workout area or gym is prohibited and may result in membership termination.
– After using weights and equipment in the weightlifting and fitness areas, it is imperative to return them to their designated location.
– Members are accountable for maintaining gym equipment and property during use. They are obligated to handle all equipment with care and caution, assuming full responsibility for any damage resulting from misuse.
– Members are required to utilize all gym equipment and accessories in accordance with recommended guidelines. Any deliberate damage or misuse may lead to termination of membership and incurring additional liabilities.
– Photography within the gym premises is strictly prohibited, and iN2 Fitness reserves the right to revoke membership privileges accordingly. Furthermore, iN2 Fitness does not accept any legal responsibility for members’ distribution of photos or videos on social media or any other platforms.
– Prior written consent is required from iN2 Fitness management before utilizing members’ photos for promotional activities.
– KUN SPORTS Company and iN2 Fitness management retain the legal prerogative to address any content that might adversely affect the company’s reputation or its staff, which could result in membership termination or legal ramifications.
– iN2 Fitness reserves the right to modify facilities, programs, or operating hours without any liability to members, providing prior notice of any changes. Temporary closures may occur without refunds in cases such as natural disasters, facility maintenance, or government directives.
– Members are prohibited from marketing or endorsing dietary supplements, steroids, or any other products to fellow iN2 Fitness members or staff. Additionally, selling nutritional or Sports subscriptions to members is strictly forbidden and may result in membership termination or legal ramifications.
– Providing consultations or advice to fellow members within the gym premises is prohibited. Members are encouraged to seek guidance from certified gym trainers regarding nutrition and physical fitness.
– Discussions pertaining to religious or political topics, as well as any verbal or physical criticisms or insults directed towards other members or staff, are strictly prohibited, and may result in membership termination.
– Members must adhere to all rules and guidelines outlined in these terms and conditions, as well as the code of conduct displayed in the gym.

Service Requester Declaration:

– The Service Requester acknowledges their capability and willingness to utilize gym facilities, therefore agreeing to abide by health and safety regulations during operational hours. The service requester confirms their physical fitness for participation in fitness activities at their own discretion, releasing iN2 Fitness from any liability for injury or harm while on the gym premises.
– Members possess the privilege to transfer their membership to another individual upon payment of a prepaid fee of 149 SAR, with coordination between the parties facilitated by iN2 Fitness acting as an intermediary. Any member acquiring a subscription from another member must consent to the existing terms and conditions.
– The Service Requester grants permission for iN2 Fitness management to verify the accuracy of their personal data through a third party / external entities for the purpose of verifying personal information.

Service Provider Rights and Limitation of Liability:

– The service provider does not offer warranties or guarantees regarding facility usage and shall not be held responsible for any loss or damage suffered by the service requester.
– The service provider retains the right to modify Website / Mobile application content, issue announcements, remove content, suspend accounts, and amend terms and conditions as deemed necessary.

Disclaimer:

– The service provider does not offer any guarantees or assurances concerning facility usage and shall not be accountable for any loss or damage experienced by the participant.
– KUN SPORTS Company / iN2 Fitness bears no responsibility for any delay or inability to fulfill these terms due to circumstances beyond its control, without any fault or negligence on its part. Such circumstances may encompass, but are not confined to, acts of civil or military authorities, prevailing laws and regulations, epidemics, wars, fires, explosions, natural disasters, electronic piracy, or other unlawful activities.

Guarantees:

The member commits to compensate and is legally accounted for any damages suffered by the service provider resulting from breaches of terms, negligence, or any legal actions or claims. The member acknowledges accountability for actions carried out through their accounts or associated companies that may affect KUN SPORTS Company / iN2 Fitness and its representatives.

Member Data Preservation:

The service provider assures the preservation and appropriate Use of member data for purposes directly related to the business operations at KUN SPORTS Company / iN2 Fitness.

Notifications:

– Parties will communicate through various activated channels, such as in-branch, email, calls, and social media.
– Members are encouraged to share feedback or lodge complaints through the branch, or any other available channel provided by the service provider.

Value Added Tax Terms:

Members agree to receive simplified tax invoices electronically.

Applicable Law and Jurisdiction:

These terms are subject to the laws and regulations of the Kingdom of Saudi Arabia.

General Provisions:

The approved language for these terms and conditions is Arabic. In case of any discrepancies, the Arabic version will prevail. All statements, undertakings, and guarantees in the terms are directed to the Service Requester.

Acceptance and Signature:

-The service requester acknowledges having read the terms and conditions stated and agrees to it.